Delivered remotely, the courses, funded by West Midlands Combined Authority, seek to provide Erdington and North Birmingham job seekers with the tools required to succeed in Customer Service and Engineering & Manufacturing.
As a qualification, the objectives of the Customer Service Level 2 course is to help learners develop the key skills and essential knowledge needed to carry out customer service tasks; including how to manage information and supporting events.
Meanwhile the Future in Advanced Manufacturing and Engineering (f-AME) programme provides industry specific training, employability and mentoring support.
“These are both very worthwhile qualifications which can be used to pursue employment opportunities across a wide variety of different sectors,” said Employment Coach, Dellano Lewis.
The six-week long Customer Service course will engage candidates on a number of topics including:
• Understanding customer service
• How legal and ethical requirements relate to customer service
• How to deliver effective customer service
• The management of customer service information
• Customer service delivery
• The relationship between customer service and a brand
- Understanding employment responsibilities and rights
- Health and safety for manufacturing engineers
- Communicating effectively in manufacturing engineering workplaces
- Working effectively in manufacturing engineering
- Working relationships in manufacturing engineering
An information session giving insight to the engineering and manufacturing training takes place on Wednesday (January 13) from 11-11.45am.
If you are interested in attending either course or taking part in the information session please call Dellano on 07539 206727 or 0121 382 1930.